Treasure Pop

Last updated: October 2026

Every Treasure Pop order is packed with care so your sealed Pokémon TCG products arrive in the same condition they left us. This page explains how we process, ship and track your order.

Where We Ship

We currently ship to addresses within Australia only, including PO Boxes and parcel lockers.

Processing Time

Delivery Times

Delivery times are estimates from the carrier and aren’t guaranteed. Regional and remote areas may take longer.

Shipping Costs

Standard Shipping is a flat $9.95 Australia-wide, and FREE on orders of $150 or more. Express Shipping is $14.95.

The exact shipping cost for your order is always shown at checkout before you pay.

Packaging

Sealed products are wrapped and boxed with protective padding. Booster boxes, Elite Trainer Boxes and cases are shipped in a sturdy outer carton so the retail packaging stays protected.

Order Tracking

As soon as your order ships, we’ll email you a tracking number. Please allow up to 24 hours for tracking to start updating.

Incorrect Addresses

Please check your delivery address carefully before placing your order. If you notice a mistake, email us straight away and we’ll do our best to correct it before dispatch. We can’t be responsible for parcels sent to an incorrect address entered at checkout.

Lost or Delayed Parcels

If your tracking hasn’t updated for 7 or more business days, contact us and we’ll open an investigation with the carrier. If the carrier confirms the parcel is lost, we’ll send a replacement or give you a full refund — your choice.

Damaged in Transit

If your order arrives damaged, please email us within 48 hours of delivery with your order number and photos of the product, the outer packaging and the shipping label. Once confirmed, we’ll arrange a replacement or refund at no cost to you. See our Refund & Returns Policy for details.

Contact Us

Questions about this policy or your order? We’re happy to help.