Last updated: October 2026
Treasure Pop (“Treasure Pop”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use treasurepop.com, how we use and protect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
- Contact details: name, email address, phone number, billing and delivery address.
- Order details: products you buy, order history, returns and preferences.
- Payment information: payments are processed by Stripe. We never see or store your full card number.
- Communications: messages you send us by email or through our contact form.
- Technical information: IP address, browser and device type, and how you use our website, collected through cookies and similar technologies.
How We Use Your Information
- To process payments, fulfil and ship your orders, and handle returns.
- To send order confirmations, shipping updates and customer service replies.
- To prevent fraud and keep our website and your account secure.
- To improve our website and product range.
- To send news and offers by email, only if you’ve opted in. You can unsubscribe at any time using the link in any email.
- To meet our legal obligations.
Who We Share It With
We never sell your personal information. We share it only with trusted providers who help us run the store, and only as much as they need:
- Stripe, to process your payment securely.
- Delivery carriers, to deliver your order.
- Website hosting and email providers, to operate our store and send you emails.
- Government or law enforcement bodies, where required by law.
Some of these providers (such as Stripe) may store information outside Australia. We take reasonable steps to make sure they protect it to a standard consistent with Australian privacy law.
Payment Security
All payments are handled by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are entered into Stripe’s secure systems and are never stored on our servers. Our website uses SSL encryption to protect information sent between your browser and us.
Cookies
We use cookies to keep your cart working, remember your preferences, keep you logged in and understand how our site is used. You can block or delete cookies in your browser settings, but some parts of the store (like the cart and checkout) may not work without them.
How Long We Keep It
We keep order and transaction records for as long as needed for tax, accounting and legal purposes (usually up to 7 years), and other information only for as long as we need it.
Your Choices and Rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it where we’re not required to keep it. Email us and we’ll respond within 30 days. If you’re not satisfied with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Children
Our website is not directed at children under 13, and we don’t knowingly collect their personal information. Purchases by people under 18 should be made with the involvement of a parent or guardian.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact Us
Questions about this policy or your order? We’re happy to help.
- Business: Treasure Pop
- Email: support@treasurepop.com
- Phone: 0450 775 626
- Address: Sydney NSW 2000, Australia
- Website: treasurepop.com