Products & Shipping
Can't find the answer you need? Get in touch and we'll reply within 1 business day.
Yes. Everything we sell is genuine Pokémon Trading Card Game product, supplied factory sealed and unopened.
No. Booster packs contain random cards, so no specific card or "pull" is guaranteed.
No. Treasure Pop is an independent retailer and is not affiliated with Nintendo or The Pokémon Company.
We ship Australia-wide only. We do not ship internationally at this time.
Standard Shipping is $9.95 (2–7 business days) and Express Shipping is $14.95 (1–3 business days). Standard Shipping is FREE on orders of $150 or more. Orders are dispatched within 1–2 business days.
As soon as your order is dispatched, we email you a tracking number so you can follow it to your door.
Orders, Returns & Payments
For full details, see our Shipping Policy, Refund Policy and Payments & Security pages.
If your order arrives damaged, faulty or incorrect, let us know within 48 hours with photos and we will send a replacement or refund you. Change-of-mind returns are accepted within 14 days if the product is still factory sealed and unopened. Your rights under Australian Consumer Law always apply.
No. Opened products and individual card pulls cannot be returned, because the contents of sealed product are random.
We accept Visa, Mastercard and American Express, plus Apple Pay and Google Pay where available. All prices are in Australian dollars (AUD) and include GST.
Payments are processed securely by Stripe and we never store your card details. The charge will appear on your bank statement as TREASUREPOP.
Please contact us as soon as possible with your order number. If your order has not been dispatched yet, we will do our best to cancel it and refund you. Once it has been dispatched, our Refund Policy applies.
Email support@treasurepop.com or call 0450 775 626, Monday–Friday, 9am–5pm AEST. We reply within 1 business day.
