Last updated: October 2026

We want you to be happy with every order. This policy explains when you can return an item, how refunds work, and what to do if something isn’t right. Nothing in this policy limits your rights under the Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have an item replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Damaged, Faulty or Incorrect Items

You’re entitled to a replacement or full refund if:

• Your item arrived damaged or with the factory seal broken
• You received the wrong item
• Your item is missing from the parcel
• Your parcel is confirmed lost by the carrier

Please email us within 48 hours of delivery with your order number and clear photos of the item, outer packaging and shipping label. We’ll cover any return shipping for these cases.

Change of Mind

We accept change-of-mind returns within 14 days of delivery, as long as the item is unopened, unused and still in its original factory-sealed packaging with all shrink wrap intact. Return shipping for change-of-mind returns is paid by the customer, and the item must reach us in resaleable condition.

Items We Can’t Accept for Change of Mind

• Opened products. Once a booster pack, box, tin or collection has been opened or the factory seal removed, it can’t be returned for change of mind.
• Card pulls. Booster packs contain randomly assorted cards. We don’t control or guarantee which cards you receive, so we can’t offer refunds or exchanges based on the cards pulled from a product.
• Items damaged after delivery, or returned without being approved first.

How to Start a Return

1. Email us at support@treasurepop.com with your order number and the reason for the return.
2. We’ll reply within 1–2 business days with return instructions.
3. Please don’t send items back before your return is approved.

Refunds

Once your return is received and inspected (or your claim is approved), we’ll refund you to your original payment method. Refunds are usually processed within 2 business days, and banks typically take 3–7 business days to show the funds in your account. Original shipping costs are refunded when the error was ours.

Order Cancellations

You can cancel an order for a full refund any time before it’s dispatched. Just email us with your order number as soon as possible. Once an order has shipped, the change-of-mind return conditions above apply.

Contact Us

Questions about this policy or your order? We’re happy to help.

• Business: Treasure Pop
• Email: support@treasurepop.com
• Phone: 0450 775 626
• Address: Sydney NSW 2000, Australia
• Website: treasurepop.com